Grievance Redressal
Mechanism

In case of any grievances against Northern Arc Capital Limited (the “Company”), you may reach out to our representatives below at any time between 10:00 am and 6:00 pm Monday to Friday except public holidays

Grievance Redressal Officer

Customers are requested to address all their grievances at the first instance to the Grievance Redressal Officer. The contact details of the Grievance Redressal Officer are as provided below.

Mr. Shiva KC
Head - Operations
Address: IIT M Research Park, Phase 1, 10th Floor
No. 1, Kanagam Village
Taramani, Chennai – 600 113

Toll free number: 1800 4198 766

The Grievance Redressal Officer may be reached on the toll-free number provided above anytime between 10:00 am and 6:00 pm on weekdays except pubic holidays or through the e-mail address above. The Grievance Redressal Officer shall endeavour to resolve the grievance within a period of fifteen days from the date of receipt of a grievance.


Nodal Officer

If the customer does not receive a response from the Grievance Redressal Officer within 15 days of making a representation, or if the customer is not satisfied with the response received from the Grievance Redressal Officer, the customer may reach the Nodal Officer on the toll free number below anytime between 10:00am and 6:00 pm on weekdays except public holidays or write to the Nodal Officer at the e-mail address below. The contact details of our Nodal Officer are provided below.

Ms. Bama Balakrishnan
Address: IIT M Research Park, Phase 1, 10th Floor,
No. 1, Kanagam Village,
Taramani, Chennai – 600113

Toll free number: 1800 258 7010



Complaints to Ombudsman

In case the customer does not receive a response from the Grievance Redressal Officer or the Nodal Officer within one month from the date of making a representation to the Company, or if the customer is not satisfied with the response so received, a complaint may be made in accordance with the ‘The Ombudsman Scheme for Non-Banking Financial Companies, 2018’ (“Ombudsman Scheme”) to the Ombudsman in whose jurisdiction the office of the Company complained against, is located. Contact details of the Ombudsman and salient features of the Ombudsman Scheme are available here. A Copy of the Ombudsman Scheme is available here and also with our Nodal Officer.