Customers are requested to address all their grievances at the first instance to the Grievance Redressal Officer.
The contact details of the Grievance Redressal Officer are as provided below.
Mr. Madhan Mohan K
Address: Address: IndiQube Golf View Homes,
6th Floor, Tower B, 3rd Cross Road,
S R Layout, Murgesh Pallya,
Bengaluru-560017
Toll free number: 1800 419 8766
Email ID: gro@northernarc.com
The Grievance Redressal Officer may be reached on the toll-free number provided above anytime between 10:00 am and 6:00 pm on weekdays except public holidays or through the e-mail address above. The Grievance Redressal Officer shall endeavour to resolve the grievance within a period of fifteen days from the date of receipt of a grievance.
If the customer does not receive a response from the Grievance Redressal Officer within 15 days of making a representation, or if the customer is not satisfied with the response received from the Grievance Redressal Officer, the customer may reach the Nodal Officer on the toll free number below anytime between 10:00am and 6:00 pm on weekdays except public holidays or write to the Nodal Officer at the e-mail address below. The contact details of our Nodal Officer are provided below.
Ms. Deepa Nair
Address: IndiQube Golf View Homes,
6th Floor, Tower B, 3rd Cross Road,
S R Layout, Murgesh Pallya,
Bengaluru-560017
Toll free number: 1800 258 7010
Email ID: nodal.officer@northernarc.com
In case the customer does not receive a response from the Grievance Redressal Officer or the Nodal Officer within one month from the date of making a representation to the Company, or if the customer is not satisfied with the response so received, a complaint may be made in accordance with the ‘The Reserve Bank - Integrated Ombudsman Scheme, 2021’ (“Ombudsman Scheme”) to the Ombudsman in whose jurisdiction the office of the Company complained against, is located. Complaints can be filed online with the Ombudsman’s complaint lodging portal at https://cms.rbi.org.in. For contact details of the Ombudsman and for salient features of the Ombudsman Scheme, please refer to Annexure-A of the Fair Practices Code adopted by the Company and available on our website https://www.northernarc.com/. A copy of the Ombudsman Scheme is available on the website of Reserve Bank of India at www.rbi.org.in and also with our Nodal Officer.