Customer Support

Grievance Redressal
Mechanism

All complaints against Northern Arc Capital Limited (the “Company”) shall be addressed by the Company through a two-step redressal mechanism as provided below:

Complaint Redressal Official

Customers are requested to address all complaints against the Company at the first instance to the Complaint Redressal Official. The contact details of the Complaint Redressal Official are as provided below.

Mr. KC Shiva,
Director- Operations,
Address: IIT M Research Park, Phase 1, 10th Floor, No. 1, Kanagam Village,
Taramani, Chennai – 600113

Toll free number: 1800 4198 766


The Complaint Redressal Official may be reached on the toll-free number provided above anytime between 9:30 am and 6:00 pm on weekdays except pubic holidays or through the e-mail address above. The Complaint Redressal Official shall endeavour to resolve the complaint within a period of fifteen days from the date of receipt of a complaint.


Nodal Officer

If the customer does not receive a response from the Complaint Redressal Official within 15 days of making a representation, or if the customer is not satisfied with the response received from the Complaint Redressal Official, the customer may reach the Nodal Officer on the toll free number below anytime between 9:00am and 6:00 pm on weekdays except public holidays or write to the Nodal Officer at the e-mail address below. The contact details of our Nodal Officer are provided below.

Ms. Bama Balakrishnan
Address: IIT M Research Park, Phase 1, 10th Floor, No. 1, Kanagam Village,
Taramani, Chennai – 600113

Toll free number: 1800 4198 766



Complaints to Ombudsman

In case the customer does not receive a response from the Compliant Redressal Official or the Nodal Officer within one month from the date of making a representation to the Company, or if the customer is not satisfied with the response so received, a complaint may be made in accordance with the ‘The Ombudsman Scheme for Non-Banking Financial Companies, 2018’ (“Ombudsman Scheme”) to the Ombudsman in whose jurisdiction the office of the Company complained against, is located. For contact details of the Ombudsman and for salient features of the Ombudsman Scheme, please refer to Annexure - A of the Fair Practices Code adopted by the Company – available at https://www.northernarc.com/assets/uploads/pdf/i23spoh1gvzjxcme9f5k.pdf . A copy of the Ombudsman Scheme is available on the website of the Reserve Bank of India at www.rbi.org.in and also with our Nodal Officer.